Exempting a User from Debt Collection
Use the following steps to manually prevent a specific patron's account from being sent to a debt collection agency, regardless of their balance or overdue status.
- From the CIRC toolbar, click the Modify User wizard.
- Enter the User ID or search for the patron using the User Search helper.
- Click the Extended Info tab.
- In the Note field, type:
NODEBTCOLLECT
(Note: Use all capital letters with no spaces.)
- Click Save to apply the changes to the user's account.
Verification: Once saved, the debt collection system will ignore this account during its regular automated runs.